Cancellation and Refund Policy

At Malachite Technologies Pvt Ltd, we value transparency, professionalism, and fairness in all client engagements. This Cancellation and Refund Policy outlines the terms governing project cancellations, refunds, and related responsibilities. By engaging our services, you acknowledge and agree to the terms set forth herein. This policy constitutes a legally binding agreement applicable to all services provided by Malachite Technologies Pvt Ltd.

1. Cancellation Policy

1.1 Cancellation Prior to Commencement of Work

If a client elects to cancel a project before any substantive work has commenced, the Company shall refund the initial deposit after deducting:

• Administrative and onboarding costs incurred in initiating the project.
• Expenses associated with preliminary services, including but not limited to domain name registration, hosting configuration, licensing fees, or third-party software subscriptions.

All cancellation requests must be submitted in writing to support@malachitetechnologies.com. A cancellation shall be deemed effective only upon written confirmation from the Company.

1.2 Cancellation After Work Has Commenced

In the event that a project is cancelled after work has begun but prior to completion, the client shall be responsible for payment of all work performed up to the date of cancellation. Charges will be calculated based on the higher of:

• The Company's standard hourly billing rate for services rendered; or
• The proportionate value corresponding to the percentage of project completion.

Any applicable refund will be processed after deducting:

• The cost of completed work.
• Non-recoverable expenses incurred on behalf of the client.
• Administrative and processing charges, where applicable.

1.3 Cancellation After Project Completion

Once a project has been completed, tested, approved, delivered, and/or launched, cancellation requests will not be accepted. Any outstanding payments for completed services shall become immediately due and payable in accordance with the applicable service agreement or invoice terms.

2. Refund Policy

2.1 Non-Refundable Services

The following services are strictly non-refundable:

• Maintenance and technical support packages, including prepaid service blocks (unused hours may remain available for up to one year from the date of purchase).
• Domain name registrations, hosting services, software licenses, and related third-party services once initiated or activated.

2.2 Refund of Deposits

Deposits may be eligible for refund only under the condition that substantive project work has not commenced. Approved refunds shall be issued after deducting any costs already incurred, including administrative fees, consultation charges, project planning expenses, or third-party commitments.

All refund requests must be submitted in writing with a clear explanation of the reason for cancellation. The Company reserves the right to review and assess each request before approving or denying the refund.

2.3 Website Design and Development Projects

For website design and development engagements:

• Refunds shall not be granted once the project has been completed and formally launched.
• Any enhancements, modifications, or updates requested after project delivery shall be treated as a separate engagement and billed accordingly under a new agreement or invoice.

3. Client Responsibilities and Liability

3.1 Client Obligations

Clients are required to:

• Provide all necessary materials, content, credentials, approvals, and project inputs in a timely manner.
• Maintain open communication and respond promptly to inquiries, feedback requests, or approval requirements.

Failure to meet these obligations may impact project timelines and deliverables.

3.2 Delays and Project Abandonment

If project delays arise due to the client's failure to provide required resources, approvals, or communication, the Company reserves the right to revise the project timeline and adjust associated costs accordingly.

If a client ceases communication for a continuous period exceeding thirty (30) days without prior notice, the project shall be considered abandoned. Abandoned projects will be formally terminated, and all payments made up to that point shall be non-refundable. All intellectual property and deliverables shall remain the property of Malachite Technologies Pvt Ltd until full payment has been received.

4. Force Majeure

Malachite Technologies Pvt Ltd shall not be held liable for delays or failure to perform obligations resulting from circumstances beyond its reasonable control. Such events may include, but are not limited to, natural disasters, pandemics, governmental restrictions, labor disputes, cyber incidents, infrastructure failures, or other unforeseen events. The Company will make reasonable efforts to notify affected parties promptly and resume services as soon as practicable.

5. Policy Amendments

Malachite Technologies Pvt Ltd reserves the right to modify, revise, or update this Cancellation and Refund Policy at its discretion. Any changes shall become effective immediately upon publication on the Company's official website. Clients are encouraged to review this policy periodically to remain informed of any updates.

6. Dispute Resolution and Governing Law

Any dispute, claim, or controversy arising out of or relating to this policy shall first be resolved through mediation or arbitration conducted in Noida, Uttar Pradesh, India. In the event judicial proceedings become necessary, exclusive jurisdiction shall lie with the competent courts located in Noida, India.